An intelligent virtual assistant that adapts to your business, delivering customer service and sales experiences that exceed expectations.
Customer service provided outside of business hours
million messages exchanged
million customers attended
Say goodbye to automated dialogues that don’t deliver solutions. With Chat-experience, each interaction is an opportunity to delight, surprise and build loyalty with your users.
Click here to see how Guide 121’s Chat-experience is different than your average chat bot.
Each user journey starts with an idea. We help by outlining objectives and how to best put your assistant in action.
Experiences are tightly linked to emotions. We use design thinking to create natural conversations that engage users at a higher level. Plus, we provide UX Consulting (optional).
We add funcionalities to your assistant by utilizing modules, AI, NPL ( Natural Language Processing ) , data and API integrations.
High level of quality control. We apply datailed test scripts to ensure that your assistant is optimized for effiency and peformance.
Your new assistant is ready to go! Simply connect to your instant messenger channel and it does the rest.
Our support team ensures that your new assistant will deliver high quality experiences to your users by ensuring functionality and providing continuous enhancements.
Easily track your return on investment by watching your engagement, loyalty and brand recognition rates go up on our user-friendly dashboard.
A complete platform that empowers your team, while offering personalized, efficient and quick customer service to your clients.
Customer service 24/7
Always available and present for your clients.
Never lose a sale again or leave your clients unattendent.
Data and Reports
Stay ahead of the game with accurate analysis. Utilize customized dashboards with your KPIs and powerful reporting functions to act tactically and plan strategically.
Our platform enables you to keep your content consistently updated with relavant information to answer common questions and provide timely support for clients.
Automated responses don’t have to be robotic. We strive to make interactions with our assistants friendly and conversational, delivering a better client experience.
Manage, attend and delight your clients, all in one platform.
121: Our Approach
As your technology partner, we’re ready to support you, from choosing the best solution to tracking operations post-launch.
We pinpoint key areas of improvement and provide well-planned strategies specific to your needs.
Our highly experienced teams have real world knowledge about how to design, implement and support system architecture.
World Class Suport
Our client success team is dedicated to resolving all of your issues, from analysis and best practices to supporting your operational challenges.
Track and analyze scripts, as well as test flows to continuously improve your assistants.
Check out how digital assistants helped transform guests’ experiences and how integration with internal teams and processes can generate incredible results.
Innovation with Playlists: interview for one of the largest and most credible vehicles in global tourism..
We were the only Brazilian startup and one of the winners in the global acceleration program held in 2019 by Turismo de Portugal and Fabrica de Startups!
In 2019, we were among the TOP5 most innovative startups in Latin America in the AdTech category.
Our story became a podcast on CBN Professional, highlighting the partnership of the two entrepreneurs, founders of Guide121!
We will participate in the event celebrating the hotelier’s day, in Florianópolis, an event about innovation, where we will demonstrate our personalized service, fast and with assertive content.
We appeared in Panrotas Magazine as a reference in Age of Assistance in an article about tourism trends.
From the beginning, our overarching goal was to create an assistant that we can relate and engage easily with, as Guide 121 understood that the best way to create unique experiences was to create an assistant with a human touch, a friendly, welcoming presence.
Today, assistants are a vital piece in keeping close relationships with clients while modernizing business communications.
Your company can count on me! But, if you prefer, we can build a unique persona for you.
A partir de uma ideia humanizada de assistência, e da vontade de proporcionar experiências únicas, a Guide121 compreendeu o quão importante é apresentar a figura de uma assistente acolhedora e amigável.
Para manter uma relação de proximidade com os clientes e modernizar a comunicação das empresas, hoje em dia, as assistentes são indispensáveis.
Sua empresa pode contar comigo ou, se preferir, desenvolver a própria persona.
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